Blackthrone Training

At Blackthorne Training, we specialise in delivering high-quality training solutions tailored to meet the unique needs of our clients. Our programmes are designed to empower individuals and teams, equipping them with the skills necessary to excel in today’s competitive business environment. Whether you’re looking to enhance leadership capabilities, improve customer service, or navigate complex regulatory landscapes, we have a programme for you.

We offer a comprehensive range of training programmes, including both leadership training and bespoke options. Our courses are crafted by industry experts and are designed to provide practical knowledge and skills that can be immediately applied in the workplace.

Leadership Training

Train the Trainer
Complaint Handling
Vulnerable Customer Handling
Communication: Soft Skills & Interpersonal Skills
Customer Service Excellence (Face to Face & Telephonic), Improving the Customer Experience & Building Customer Loyalty
Time Management
Importance of Critical Thinking & Brainstorming
Change Management
Mental Health Awareness & Stress Management
Collaboration Skills
Living & Working Culture in UK
Leadership & Soft Skills Training

Bespoke Training Programmes

Introduction to Root Cause Analysis (RCA)
Lean Management in the Workplace
Money Laundering, Terrorist Financing & Due Diligence
Sanctions, PEPs and adverse news - alert review & discounting
Global Anti Money Laundering (AML) Regulations
Retail Banking Regulations
Fraud Detection, Investigation and Prevention
Risk Management & Compliance - 2nd line of defence
Cyber Security Awareness
Enterprise Risk Management
Digital and IT training
Project Management
Credit & Underwriting

At Blackthrone Training, we are committed to providing customised training solutions that address the specific needs of your organisation.

Our Trainers

Qasem Okal

Credit Analysis & Risk Modelling

Qasem Okal

Credit Analysis & Risk Modelling

Qasem Okal is a seasoned Training Consultant and Senior Credit Officer in Credit Risk Management at Europe Arab Bank, London. With a 14-year background in credit analysis for corporations and financial institutions, Qasem has been a dynamic figure in the banking industry since 2008. His expertise encompasses credit analysis, risk modeling, stress testing, and managing portfolios. Qasem’s international experience is extensive, involving trade, syndicated and bilateral finance, real estate, wealth management, and project finance.

Email:info@retrrac.org

Nina Szewczak

Leadership Training

Nina Szewczak

Leadership Training

Nina Szewczak stands out in leadership and organisational development, with a 17-year track record marked by her innovative integration of AI to drive change. Her expertise in developing leadership programmes has profoundly impacted many leaders and managers, ensuring lasting benefits for individuals and their organisations. Distinguished by her ability to merge psychological insights with AI advancements, Nina is at the vanguard of transformative leadership development. She is not just a trainer but a strategic thinker and pioneer, equipped to guide organisations and individuals to success in a tech-centric era.

Email:info@retrrac.org

Matt Brown

Leadership & Management Development

Matt Brown

Leadership & Management Development

Matt Brown has over 20 years in corporate Learning and Development, he brings a wealth of expertise to his training programmes. His focus areas include Leadership and Management Development, Team Development, Interpersonal/Professional Skills, and HR Processes. Matt’s genuine passion lies in developing individuals, empowering them to enhance their skills and achieve their potential. Matt has worked in management roles for over 13 years before transitioning to Learning and Development, Matt brings practical insights to his courses.

Email:info@retrrac.org

Sarah Adenaike

Global Banking Compliance

Sarah Adenaike

Global Banking Compliance

Sarah is an award-winning ICA-certified professional with legal and regulatory expertise in financial services. Proven leader in regulatory compliance, financial crime, AML, and financial crime assurance. Strong analytical, problem-solving, communication, and decision-making skills. Experienced team player with a passion for achieving objectives.

Email:info@retrrac.org

Nicholas C. Hill

Leadership & Management

Nicholas C. Hill

Leadership & Management

Nicholas C. Hill is a seasoned designer and trainer of 27 two-day ILM-recognised training courses in leadership and management and six in sales and customer service. Nicholas C. Hill specialises in end-to-end original design and delivery of results-driven instructor-led programmes. Training is classroom-based, via live video conferencing or blended learning. Since 1996, Nicholas C. Hill has delivered training courses for over 700 organisations, from corporations to SMEs, as well as government and non-profit, improving productivity by an average of 104% and net profit by 26%. Consequently, I have earned a 4.8-star rating from 2638 online reviews.

Email:info@retrrac.org

Matt Hayden

Leadership Trainer

Matt Hayden

Leadership Trainer

Matt Hayden is a dedicated and skilled training expert who specialises in fostering improved performance and satisfaction through educational change. With a wealth of experience in learning and development, Matt crafts and conducts a variety of training programmes, both in-person and online. His portfolio includes collaborations with notable entities such as Global Media, NHS, and the Andrew Lloyd Webber Group, among others. Matt infuses his training sessions with enthusiasm, expertise, and an element of enjoyment. He is adept at creating and facilitating programmes that elevate participants’ awareness, performance, and self-insight. Matt’s engaging training style, which includes humor, storytelling, and interactive experiences, ensures high participant involvement.

Email:info@retrrac.org

Venessa

Sales/CRM Trainer

Venessa

Sales/CRM Trainer

Vanessa is a Sales Consultant and Trainer with over 25 years of experience across various industries. Specialises in creating customised solutions for clients through problem-solving and innovative thinking. Passionate about training and mentoring sales teams to achieve goals and develop client relationships. The client-centric approach focused on understanding needs and exceeding expectations.

Email:info@retrrac.org

Ahmeed Mamoon

Global Compliance & Regulatory Reporting

Ahmeed Mamoon

Global Compliance & Regulatory Reporting

Senior compliance professional with industry certifications. Proven ability to design and implement ethical compliance models. Deep knowledge of regulatory compliance, risk management, governance, and controls. Experience with AML, transaction monitoring, and SMCR (Senior Managers and Certification Regime).

Email:info@retrrac.org

Phillip Slater

Leadership Development

Phillip Slater

Leadership Development

Phillip Slater is a seasoned facilitator with a focus on leadership development. He has worked with organisations such as O2, the Crown Prosecution Service, and the NHS. He has designed and delivered leadership training in over twenty countries.

Email:info@retrrac.org

Randella

Digital Skills (Microsoft Certified)

Randella

Digital Skills (Microsoft Certified)

Randell is an experienced trainer and manager with expertise across various industries, including IT. Proven track record in key account management, dealing with high-level stakeholders. Strong problem-solving skills and a passion for knowledge sharing. Effective teaching method that encourages critical thinking and independent learning. Extensive experience in public speaking and developing employability skills. Currently focuses on delivering successful learning solutions, particularly in IT.

Email:info@retrrac.org

Kevin

Leadership Management

Kevin

Leadership Management

Kevin is a respected professional with a strong track record in people development and business leadership. Extensive experience in HR, Training, Business Consulting, and Management. Proven ability to lead and guide organisations through change management and communication challenges. Focus on Leadership, Change Management, and Communication Skills. Passionate about professional development and driving positive change in organisations. Currently, Head of Training: Supportive Learning at Successful Learning Solutions.

Email:info@retrrac.org

Sujatha Thaladi

Mental Health Trainer & Women Empowerment

Sujatha Thaladi

Mental Health Trainer & Women Empowerment

Sujatha Thaladi is an Operational Director with a diverse background in the non-profit sector, education, and IT. Sujatha mentors at Westminster University, helping students with career guidance and personal growth. She also conducts training in personal development and mentoring. After a personal tragedy, she co-founded ‘The Mentor Ring,’ a non-profit aimed at promoting social inclusivity, human rights, diversity, and equality. The organisation offers tailored mentoring in education, employment, health, and community cohesion.

Email:info@retrrac.org

Keith Meyer

Credit Trainer

Keith Meyer

Credit Trainer

Keith Meyer, a Consultant Training Specialist, brings over three decades of banking expertise to the table. His career has spanned across various sectors including retail, commercial, and corporate banking, as well as credit and financial crime risk, regulatory compliance, and training. Keith’s consultancy offers specialised training to entities like Moody’s and The London Institute of Banking and Finance. He’s recognised for his dynamic training courses in credit risk and relationship management, and his ability to engage learners worldwide, from the UK to North America. Known for his interactive training sessions, both in-person and online.

Email:info@retrrac.org

Faye Beddow

Leadership Consultant

Faye Beddow

Leadership Consultant

Faye Beddow is a dedicated Leadership Development Consultant with extensive experience in guiding and training leaders and managers. Her approach is results-driven and personalised, ensuring that every professional, regardless of their level, gains the skills to lead effectively, work harmoniously in teams, and foster an inclusive workplace. By integrating theoretical frameworks with practical insights and interactive techniques, she ensures the professional growth of her clients in leadership and management roles.

Email:info@retrrac.org

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Blackthrone Training

Leadership Training

Bespoke Training Programmes

Our Trainers

Qasem Okal

Nina Szewczak

Matt Brown

Sarah Adenaike

Nicholas C. Hill

Matt Hayden

Venessa

Ahmeed Mamoon

Phillip Slater

Randella

Kevin

Sujatha Thaladi

Keith Meyer

Faye Beddow

Book a FREE Consultation today

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